Deskside Support Engineer – Backfill
Summary
On-site deskside IT support engineer in Taguig City working roughly 10-12 days a month: troubleshooting Windows laptops, desktops, printers and Office 365, managing Active Directory accounts, deploying endpoints via Intune/Autopilot/SCCM, fixing basic network/VPN issues, and logging work in ServiceNow.
About the role
We are looking for an experienced Deskside Support Engineer to join our IT support team on a backfill basis. The selected candidate will provide on-site technical assistance, troubleshoot hardware and software issues, and ensure smooth IT operations for end users. This is a backfill position requiring approximately 10–12 working days per month, depending on business requirements.
Key responsibilities
Provide on-site desktop and end-user technical support.
Troubleshoot laptops, desktops, printers, hardware, software and Windows operating systems.
Perform laptop and PC re-imaging, software installations and system configurations.
Support Microsoft Office 365 applications, Outlook and Microsoft Teams.
Manage user accounts and troubleshoot Active Directory-related issues.
Support endpoint deployment and management using Microsoft Intune, Autopilot and SCCM.
Troubleshoot basic networking issues involving DHCP, Static IP, VPN and VLAN.
Provide technical assistance for video conferencing equipment.
Handle incidents and service requests using ticketing tools such as ServiceNow.
Maintain IT asset inventory and technical documentation.
About you
Minimum 2–3 years of experience in Deskside Support, Desktop Support or IT End-User Support.
Hands-on experience troubleshooting Windows systems and supporting enterprise IT environments.
Windows Desktop/Laptop Troubleshooting.
Laptop and PC Re-imaging.
Active Directory.
Microsoft Intune and Windows Autopilot.
SCCM.
Microsoft Office 365 Troubleshooting.
DHCP, Static IP and Default Gateway.
VPN Troubleshooting.