Deskside support engineer

JOB DESCRIPTION

Provide first-level technical support to end-users via phone, email, and in-person interactions.

- Troubleshoot and resolve hardware and software issues across various devices, including desktops, laptops, printers, and mobile devices.

- Assist users with account management, login issues, and password resets.

- Install, configure, and maintain operating systems and applications.

- Document and track support requests in the ticketing system, ensuring timely resolution and follow-up.

- Collaborate with IT team members to escalate and resolve complex issues as needed.

- Educate users on best practices for utilizing IT resources and tools effectively.

- Conduct routine maintenance and inventory management of IT equipment.

- Maintain a positive user experience through effective communication and problem-solving skills.

- Engage in continuous training and professional development to stay updated with technology trends.

Qualifications:

-Must have at least 2 years experience

-Team/Project Coordination skills - Users, Vendors, etc.

-Must have experience in coordination with internal Technical team and OEMs/vendors (HP, Dell,Microsoft, Application vendor, etc)

-Must have knowledge on M365 - Outlook, Sharepoint, Teams, Teams Channel, etc

- Proven experience in a technical support role, ideally in desktop support.

- Basic English reading and communication skills