Deskside Support Engineer

Roles and Responsibilities

• Provide deskside support to end-users, troubleshooting hardware issues and resolving technical problems related to Microsoft Office 365, Azure Networking, Autopilot, Zscaler, and SLA.
  
• Install and configure operating systems (OS) on desktop devices as needed.
  
• Troubleshoot network connectivity issues using various tools such as Azure Networking.
  
• Collaborate with other teams to resolve complex technical issues that require escalation.
  
• Ensure timely resolution of incidents by meeting SLAs.