Deskside Support Lead

Description SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to oversee a team of 4 IMAC technicians and providing Tier 2 remote and desk-side support. This resource acts as the primary liaison working alongside Tier 3 teams to resolve complex, systemic environmental issues. You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting compu…