Desktop Analyst
Summary
Onsite Desktop/Service Desk Analyst providing tier-1/2 technical support via email, phone, and ticketing systems for employees in Saint Paul.
Description SHIFT: 11am-7pm ONSITE Desktop/Service Desk Analyst will provide customer service and technical support to all employees and is responsible for providing resolutions through expert problem identification, analysis and appropriate troubleshooting. This position will receive trouble tickets via email, ticketing system or telephone and are responsive and effective in creating tickets, resolving tickets and/or coordinating escalation if needed for resolution. Responsibilities: Handle in…