Desktop Engineer (Govt)_Contract Renewable
Summary
Provide IT helpdesk support for government users, troubleshooting laptops, desktops, email, and software issues via phone and email.
Job Description & Requirements
- IT technical support and operations services.
- Troubleshooting Laptop/Desktop, email, software Issues.
- Provide a helpdesk service for users' enquiries and technical issue reporting on system usage, through phone and emails.
- For Technical issues, make assessment if it can be resolved with the level of system access provided. Escalate unsolved case to other trams within the stated SLA timing.
- Familiar in Networking
- Has provided some level 1 & 2 user support to end user and VIPs
- Able to communicate clearly, work in a team.
Requirements:
- Nitec/Higher Nitec or Diploma in Computer Technology
- Minimum 3 years of experience in Desktop Troubleshooting.