Desktop Engineer / IT Support (Changi Business Park) #IFL
Description
Key Responsibilities
Technical Support: Provide day-to-day desktop support for Windows/macOS laptops, desktops, printers, and office peripherals.
Microsoft 365 (M365): Administer, configure, and troubleshoot M365 applications, user accounts, licenses, Outlook/Exchange, Teams, and SharePoint access.
Active Directory (AD): Manage user accounts, password resets, group policies, and access permissions in Active Directory / Azure AD (Entra ID).
Software & Hardware Setup: Provision, configure, and deploy new laptops/desktops for incoming employees. Install and update standard business software.
Troubleshooting: Diagnose and resolve hardware, network connectivity, and software application errors efficiently.
IT Ticketing: Log, track, and resolve IT support tickets in a timely manner, ensuring good documentation and communication with end-users.
Key Requirements & Qualifications
Experience: 1+ years of experience in an IT support, helpdesk, or desktop support role.
Technical Knowledge:
Hands-on experience with Microsoft 365 administration and troubleshooting.
Basic understanding of Active Directory (AD) user management.
Familiarity with Windows 10/11 and macOS environments.
Basic networking concepts (Wi-Fi, VPN, TCP/IP, routers/switches).
Soft Skills: Excellent interpersonal and communication skills; strong problem-solving mindset and patience when assisting non-technical users.
Interested applicants, please Email, fabianling@recruitexpress.com.sg
Fabian Ling Tuong Liing
R25129353
Recruit Express Pte Ltd
EA Licence No: 99C4599
We regret that only shortlisted candidates will be contacted.