Desktop Engineer - London SE
Summary
On-site desktop support engineer for a 3-month fixed-term laptop refresh project: imaging, deploying and handing over new laptops to an enterprise client's users, migrating data and wiping legacy devices. Core stack: Windows, Microsoft 365, Active Directory and networking basics.
Desktop Engineer – Laptop Refresh Project
Location: London, UK (on-site)
Employment type: Fixed-term contract (3 months, possible extension)
Salary: €2,800.00 to €3,120.00per month
Working schedule: Monday to Friday, 9:00am – 5:30pm
ESP Global Services is looking for a Desktop Support Engineer to join a laptop refresh project for an enterprise client in Dublin. You will work on-site to image, deploy and hand over new laptops so that users move to their new devices with as little disruption as possible.
This role suits an IT professional with hands-on desktop support experience who is organised, works to deadlines and communicates clearly with both end users and leadership.
Key Responsibilities
- Image and configure new laptops to the client’s standard build.
- Deploy laptops to end users, including data migration, peripheral setup and user handover.
- Collect, wipe and track legacy devices for return or disposal.
- Diagnose and resolve hardware, software and operating system issues that come up during deployment.
- Update service tickets accurately and on time throughout the deployment process.
- Maintain and update project reports and asset records to track refresh progress.
- Communicate deployment status, risks and blockers to project and business leaders.
- Escalate complex issues to the right internal or external support teams.
- Work to agreed schedules and service level agreements, and deliver a professional, positive user experience.
What We're Looking For
- 1-3+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles.
- Strong experience troubleshooting Windows operating systems and desktop hardware.
- Hands-on experience supporting Microsoft 365 applications and services.
- Experience administering Active Directory user accounts and permissions.
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience supporting laptops, desktops, printers, and mobile devices.
- Strong customer service and communication skills.
- Ability to prioritise workload and manage multiple incidents effectively.
Why Join ESP Global Services?
Work with Global Organisations
Support business-critical IT services for internationally recognised clients across a variety of industries.
Expand Your Technical Expertise
Gain exposure to enterprise infrastructure, modern workplace technologies, and complex support environments.
About ESP Global Services
ESP Global Services is a leading provider of IT support and managed technology services, delivering tailored solutions to organisations worldwide. We support global enterprises and aviation customers through a combination of technical expertise, operational excellence, and exceptional customer service.
Our commitment to quality is demonstrated through our ISO 9001 certification, and we are dedicated to fostering an incluive workplace where our people can grow and succeed.
ESP Global Services is an equal opportunity employer.