Desktop Engineer | Yearly Renewable Contract (East)

Salary: $3,000 per month

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Job Responsibilities

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform tech refresh on devices

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

• Tracking and management of all hardware devices are to be maintained accurately and consistently

• Installation of licences and creation of sub-admin accounts are to be performed as required

• Customised images are to be created and pilot tested prior to being pushed down to selected devices using Enterprise Mobility Management (EMM).

• Patch updates are to be deployed and managed via Enterprise Mobility Management (EMM).

• Deployment and collection of hardware devices to and from users are to be facilitated as required

• Troubleshooting of user-reported issues is to be performed promptly and effectively

• Liaison with third-party vendors for EMM-related works is to be maintained as required

• Training on the usage of sub-admin accounts is to be provided to users as and when required

Essential Qualifications

• Minimum ITE or Diploma qualification, with at least 1 year of desktop support experience.

• At least 1 year of experience supporting Microsoft Windows 10 and Microsoft Office 365.

• Possess at least one of the following certifications, or an equivalent qualification:

  • CompTIA A+

  • CompTIA Security+

  • CompTIA Network+

  • Microsoft MD-102

• Knowledge of workstation support, hardware components and common desktop IT issues.

• Experience in IT helpdesk support, call centre support or remote troubleshooting via telephone or remote support tools will be an advantage.

• Willingness to travel to different locations across Singapore when required.

• Good verbal and written communication skills.

• Strong coordination and problem-solving abilities.

• Ability to prioritise tasks effectively, respond promptly to support requests and work within service-level expectations.

• Able to communicate and collaborate effectively with teammates, managers and external vendors.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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