Desktop Support
Summary
Desktop Support role providing day-to-day end-user technical support for desktops, laptops, and peripherals, plus IT equipment deployment/setup and IT asset management (inventory, tracking, documentation) while meeting SLAs. Onsite at either Quezon City or BGC, Taguig; fresh IT-related course graduates are welcome.
We are looking for motivated and detail-oriented Desktop Support professionals to provide end-user technical support, assist with IT equipment deployment and setup, and ensure the smooth operation of desktop computers and related devices. We are hiring applicants for two different work locations: for Quezon City and for Bonifacio Global City (BGC), Taguig City.
Fresh graduates with a degree in an IT-related course are welcome to apply!
Key Responsibilities
Provide technical support and assistance to end users for desktop computers, laptops, peripherals, and other IT equipment.
Assist with the deployment, installation, movement, and setup of IT equipment.
Perform IT asset management, including inventory monitoring, asset tracking, and documentation.
Handle technical support requests while meeting established service level agreements (SLAs).
Manage multiple tasks and prioritize support requests based on urgency and business requirements.
Maintain accurate records of technical issues, equipment assignments, and asset movements.
Perform other IT support-related tasks as assigned by management.
Qualifications
Graduate of any four-year IT-related course.
Fresh graduates are welcome to apply.
Good command of the English language, both written and oral.
Strong analytical, problem-solving, decision-making, and communication skills.
Able to multitask, prioritize tasks, and work effectively under pressure.
Self-motivated, detail-oriented, highly trainable, and capable of working with minimal supervision.
Willing to work onsite at the assigned location and follow the required work schedule.
Physically capable of assisting with IT equipment deployment, movement, setup, and lifting when necessary.
Adaptable to changing priorities and other tasks assigned by management.
Skills Required
End-User Support
Desktop and Laptop Troubleshooting
IT Asset Management
IT Equipment Deployment and Setup
Technical Documentation and Inventory Monitoring
Interested applicants are encouraged to apply! Please indicate your preferred work location: Quezon City or BGC.
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