Desktop Support Administator

The Infrastructure team are currently recruiting for a Desktop Administrator. Reporting to our IT Service Manager, this position is permanent and based in our Malta Office.

Responsibilities

• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• End-User/Client facing configuration of Office 365
• Image Hardware.
• Excellent Working Knowledge of Active Directory.
• Support Triage steps to determine User, PC, Network, or Application problems
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Network Printer installation / troubleshooting
• Responsible for SCCM
• Responsible for ManageEngine ADSS
• Comfortable supporting mobile hardware (iPad, iPhone, Android)
• Management and tracking of inventory through the full Asset Management Life Cycle

• 3+ years hand on desktop support experience in a busy IT environment
• Experience with SCCM necessary, with experience of configuration of Peer Caching and rolling out patches/updates across a network with associated best practice.
• Experience of ManageEngine ADSS desirable
• Experience in remote and on-site PC fault diagnosis/troubleshooting
• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN,SCCM
• Excellent communication and documentation skills are essential
• Good team player

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Hybrid Working Model - up to 2 days work from home
• Unrivalled career progression