Desktop Support Analyst (50446)

TITLE: DESKTOP SUPPORT ANALYST

SHIFT: WEDNESDAY TO SUNDAY, 9:00PM-5:00AM

FLSA STATUS: NON-EXEMPT

REPORTS TO: SR. MANAGER NETWORK OPERATIONS

SUMMARY:

Under the direction of the Sr. Manager Network Operations, the Desktop Support Analyst is responsible for the installation and connectivity of computer desktops, laptops, and other user equipment, including installing, configuring, and supporting all desktop software applications and computer peripherals such as keyboards, mice, monitors, and printers. This position is located in Milpitas, California.

ESSENTIAL FUNCTIONS:

• Installs, maintains, connects, and performs both routine and preventative maintenance of computer desktops, laptops, and other user equipment
• Installs, configures, updates, and supports all desktop applications and computer peripherals such as keyboards, mice, monitors, and printers
• Troubleshoots and problem solves various routine software and hardware issues
• Identifies and resolves network problems impacting end user performance; escalates complex issues to other IT support personnel when needed
• Coordinates projects of limited scope and schedule as needed
• Adheres to all safety policies and procedures as required
• Performs other duties of a similar nature or level*