Desktop Support Analyst

Salary: £38,000 - 78,000 per year Requirements: Previous experience in a 1st Line Support, Service Desk or Technical Support role A strong understanding of networking fundamentals, including routing, switching, TCP/IP and connectivity troubleshooting Experience using ITSM/ticketing systems in an SLA-driven environment Strong customer service and communication skills A networking certification such as Cisco CCNA, CompTIA Network or Juniper JNCIA, or currently working towards one Desirable: ITIL …