Desktop Support Analyst

This IT Service Desk role provides first/second level IT support to Users in order to attend the prescribed SLA’s (Service Level Agreements) and responsible for the resolution of assigned requests and incidents. This role requires someone who can take full responsibility for resolving issues from start to finish, while serving as the key point of contact for the office. The ideal candidate will be proactive, confident in making decisions, comfortable working hands-on, and able to manage respons…