Desktop Support Analyst- Magee General Hospital
Summary
Provides desktop support for Magee General Hospital's IT department, imaging and troubleshooting workstations, managing mobile devices, and resolving hardware/software tickets, primarily onsite with an on-call rotation. Core stack includes Windows, Active Directory, Group Policy, VMware View VDI, and Citrix.
Job Title:
Desktop Support Analyst
Department:
Information Technology - Magee General Hospital
Full Time/PRN:
PRN - Primarily onsite
Job Summary
The IT Desktop Support Analyst supports and enhances the end‑user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high‑quality technical support.
Essential Duties & Responsibilities
Professional Responsibilities: Resolve hardware/software issues; coordinate with off‑premise vendors; participate in on‑call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed. Core Duties: Image workstations; add devices to domain; troubleshoot web/email/Office issues; escalate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.
Minimum Qualifications
Prefer enterprise IT experience; Microsoft desktop certifications preferred; Level I–III based on healthcare experience, certifications, work experience, and education.
Skill Competencies
Desktop troubleshooting; VMware View VDI knowledge; printer troubleshooting; basic network connectivity; Active Directory; Group Policy; Citrix Receiver; wireless configuration; Windows Deployment Services.
Physical Requirements
Primarily onsite; occasional evenings/weekends; lifting up to 15 lbs; frequent interaction with staff and providers.