Desktop Support Analyst
Posted Updated
Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 25,000 team members in over 400 locations worldwide are vital to making our Company stronger.
Your Opportunity
Build your career with Stantec as a Desktop Support Analyst in our Vancouver office. Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills
Your Key Responsibilities
- Configuration/reconfiguration of hardware, including workstations and printers
- Analyze and resolve end-user hardware, software and connectivity issues
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Supporting Corporate policies procedures and best practices pertinent to Window Servers
- Performing system backups/recoveries
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
- Provide excellent client service, while managing multiple service requests