Desktop Support Engineer

Desktop Support Engineer Sacramento, CA Main Responsibilities Provide Windows IT support to internal users. Troubleshoot Microsoft applications and guide users through troubleshooting steps. Provide support via phone calls and chat . Handle a high volume of support requests — approximately 30–50 calls per day , plus tickets. Troubleshoot issues such as: Windows-related problems Microsoft applications Cache and cookies VPN connectivity, especially GlobalProtect Work with ticketing systems. They…