Desktop Support Engineer

Position Summary :

Responsible for analyzing, developing and implementing desktop support solutions and recommends desktop support process improvements. Provides end-user support in a Windows environment.

Roles and Responsibilities :

• Evaluates new desktop software technology and management tools. Recommends solutions for deployment in the desktop environment.
• Designs, builds, and deploys OS images, applications, and desktop environment modifications using packages and scripts. Creates tests, deploys, and maintains packages, batch files, and scripts for the desktop environment.
• Assesses the need for workstation upgrades and develops deployment strategy.
• Assist in developing long-term strategies and capacity planning for meeting future desktop needs.
• Provides day-to-day support for employee Desktop-computing issues.
• Sets up, configures and installs desktops and laptops for new hires, and creates accounts (email and network).
• Installs and supports enterprise-wide applications such as: Windows, MS Office, MS Outlook, and Symantec Endpoint.
• Performs hardware replacements as equipment becomes defective or obsolete. Works with technical staff during the relocation of network and PC equipment.
• Maintains accurate PC, printer, software and LAN equipment inventory through inventory tracking software and vendor services.
• Manages client configuration inventory including software, hardware, IP addresses, and various other system addresses.
• Installs and supports various business applications.
• Participates in the development and maintenance of departmental procedures.
• Sets up for bank presentations using multimedia equipment such as laptops and projectors.

All Boston Private Bank & Trust Company employees are expected to adhere to the following competencies:

Core Competencies :

• Client Focus - Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client’s trust and respect.
• Ethics, Integrity and Trust - Considers ethical issues before decisions are made and seeks to achieve results that are in the best interest of the Bank.
• Ownership, Accountability, Responsibility and Compliance - Takes ownership of tasks,
• projects, and relationships and follows through on obligations and promises.
• Self Development and Learning - Personally committed to learning and actively works to continuously develop professionally.
• Teamwork and Collaboration - Works collaboratively; finds common ground and solves problems for the good of all and can represent his/her own interests and yet be fair to the team.

Individual Contributor Competencies :

• Decision Making and Problem Solving -Makes decisions in a timely manner, uses a mixture of analysis, experience and judgment to solve difficult problems with effective solutions.
• Informing and Communicating - Proactively communicates information to colleagues up, down and across the organization, provides updates on projects, tasks and potential roadblocks.
• Planning - Accurately scopes out length and difficulty of tasks and projects and sets objectives and goals
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her time effectively and efficiently; values time; concentrates his/her efforts on important priorities and completes tasks and/or projects on time.

• efforts on important priorities and completes tasks and/or projects on time.
• 3-4 years in a technology environment
• Excellent technical knowledge of windows desktop and server hardware and software.
• Hands-on hardware troubleshooting experience.
• Working technical knowledge of current networking protocols, operating systems, and technology standards.
• Solid understanding and competency with MS and 3rd party tools such as: WSUS, AD, PSTOOLS and Symantec Ghost
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Strong customer-service orientation
• Self motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.

All your information will be kept confidential according to EEO guidelines.