Desktop Support Engineer

Enthusiastic and technically skilled IT professional seeking a Desktop Engineer role. Possesses strong foundational knowledge in Windows OS, hardware installation, software configuration, and basic networking. Eager to apply problem-solving abilities and customer-focused approach to provide excellent end-user support and contribute to team success."

• Experience: Years in the field, specific OS/environment (Windows, macOS).

• Core Skills: Troubleshooting, hardware/software installation, network issues, remote support.

• Technical Tools: Active Directory, SCCM, Citrix, ticketing systems (e.g., Jira, ServiceNow).

• Achievements (Quantified): Improved uptime, reduced ticket backlog, faster deployment.

• Soft Skills: Problem-solving, communication, customer service, collaboration

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