Desktop Support Engineer
A desktop support engineer provides hands-on technical help, fixes computer hardware and software issues, and sets up work systems for employees.
- Hardware Repair: Fix or replace broken computer parts, laptops, printers, and office tools.
- System Setup: Install operating systems, drivers, and daily work apps.
- Troubleshooting: Solve network connection, Wi-Fi, and VPN problems for users.
- Asset Tracking: Keep a clear list of all company tech items and plan for new upgrades.
- Operating Systems: Know how to use Windows, macOS, and Linux.
IT Tools: Use remote help software and ticketing systems.
Communication: Listen well and explain technical fixes in simple words.
Graduate