Desktop Support Engineer

manages, troubleshoots, and maintains an organization's computer systems, hardware, and software. They ensure seamless daily IT operations by handling user issues, configuring peripherals, and managing network connectivity, acting as the primary technical point of contact for employees. [1, 2, 3]

• Hardware & Software: Install, configure, and repair desktops, laptops, printers, and mobile devices. Troubleshoot operating systems (Windows, macOS, Linux) and business applications.
• Network & Security: Manage Active Directory, DNS, DHCP, VPNs, and ensure antivirus and security protocols are active on all endpoints.
• Ticket Management: Resolve or escalate IT issues through service management frameworks like ITIL and update ticketing systems.
• User Support: Deliver both remote and hands-on assistance, providing new user orientation and ongoing system training

Graduate