Desktop Support Engineer(field work), Pune(Baner)

Role & responsibilities :

Mandatory Requirement: Candidate must own a two-wheeler and be willing to travel across Pune for onsite support and site visits.

• Provide desktop, laptop, hardware, and software troubleshooting support.
• Configure and troubleshoot MS Outlook and Office 365 applications.
• Handle basic Active Directory (AD) user account and access-related issues.
• Troubleshoot VPN connectivity and basic networking issues (LAN/Wi-Fi, DNS, DHCP, IP configuration).
• Log, track, and resolve incidents using ITSM/ticketing tools.
• Ensure timely ticket resolution as per defined SLA requirements.
• Provide onsite technical support and conduct site visits across Pune.
• Maintain proper documentation of incidents and service activities.

Required Skills

• Basic knowledge of desktop troubleshooting, Windows OS, and hardware.
• Experience with Outlook configuration and Office 365.
• Basic understanding of Active Directory, VPN, and networking.
• Familiarity with ticketing tools and SLA management.
• Good communication and problem-solving skills.

Preferred candidate profile

Mandatory Requirement: Candidate must own a two-wheeler and be willing to travel across Pune for onsite support and site visits.