Desktop Support Engineer
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Description
- Provide L1/L2 technical support for desktops, laptops, and peripherals.
- Install, configure, and troubleshoot Windows operating systems.
- Troubleshoot hardware issues, including desktops, laptops, printers, scanners, and other peripherals.
- Install and configure software applications, drivers, and security updates.
- Configure and troubleshoot Microsoft Outlook, Office applications, and email-related issues.
- Perform basic troubleshooting of LAN, Wi-Fi, VPN, and internet connectivity.
- Create, update, and manage user accounts and permissions in Active Directory.
- Support password resets, account unlocks, and domain login issues.
- Troubleshoot Microsoft 365 applications, including Teams, Outlook, Word, and Excel.
- Manage IT service requests and incidents using a ticketing tool.
- Perform software installations, patch updates, and system maintenance.
- Support antivirus, endpoint security, and system compliance activities.
- Assist with laptop and desktop deployment, configuration, and asset management.
- Maintain IT inventory and update asset records.
- Escalate complex technical issues to the appropriate support teams.
- Document troubleshooting steps, resolutions, and recurring technical issues.
- Ensure timely resolution of user issues while meeting SLA requirements.