Desktop Support Engineer

Salary: $2,500 – $3,500 per month

***** ONLY SINGAPOREANS MAY APPLY*****

Job Overview

We are looking for a hands-on Desktop Support Engineer to provide onsite technical support to end users and ensure smooth day-to-day operation of workplace IT devices and services.

Key Responsibilities

• Provide onsite support for Windows, macOS and Linux laptops and desktops.

• Troubleshoot hardware, operating system, application and peripheral issues.

• Support Microsoft 365, VPN and VDI access and connectivity issues.

• Support device setup, deployment, onboarding, replacement, refresh and decommissioning.

• Perform device migration and configuration activities.

• Support printers, monitors, docking stations, mobile devices and other workplace peripherals.

• Manage walk-in user support and device distribution/returns.

• Maintain accurate IT asset and inventory records.

• Log, track and update incidents and service requests in the ITSM system.

• Coordinate hardware repairs and replacements with vendors.

• Follow IT security, data protection and operational procedures.

• Escalate unresolved technical issues to the appropriate support teams.

Requirements

• Minimum 2 years of experience in Desktop, Deskside or End-User Computing support.

• 5+ years of relevant experience for senior-level positions.

• Hands-on experience supporting Windows, macOS and/or Linux.

• Experience supporting Microsoft 365, VPN, VDI and workplace peripherals.

• Experience with device deployment, migration and IT asset management.

• Basic knowledge of endpoint security and device configuration.

• Familiarity with ITSM and ITIL processes would be advantageous.

• Experience supporting technical, engineering or research environments would be an advantage.

• Good troubleshooting, communication and customer service skills.

• Able to provide onsite support across different locations when required.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level

• Working experiences

• Each employment background

• Reason for leaving each employment

• Last drawn salary

• Expected salary

• Date of availability