Desktop Support Engineer (INTERNAL)
Posted Updated
Summary
Second-line desktop support engineer at South Western Ambulance Service NHS Foundation Trust, escalating from the first-line service desk, resolving incidents, and configuring/deploying hardware and software across Trust sites including Emergency Operations Centres. Core stack is Microsoft Windows/Office with ITIL v4-based incident, problem and change processes.
Job summary Reporting to the Desktop Support Manager, you will provide effective second-line desktop support to users across the Trust, helping to ensure that IT systems and services support the delivery of high-quality patient care. As part of the Desktop Support Team, you will act as an escalation point for the first-line Service Desk and work closely with third-line technical specialists, project teams and external suppliers to resolve issues efficiently. Main duties of the job As a key memb…