Desktop Support Engineer-ISG

Responsible for providing L1/L2 technical support to end users, including troubleshooting desktops, laptops, Windows operating systems, Microsoft 365 applications, network connectivity, printers, VPN, and peripherals. Responsibilities also include incident management, user account support, IT asset management, device deployment, security compliance, documentation, and coordination with infrastructure, network, security, and application teams for escalated issues.

A Desktop Support Engineer ensures employees’ desktops, laptops, operating systems, applications, peripherals, and basic network connectivity work reliably. The role combines technical troubleshooting, user support, IT asset management, security compliance, and ticket handling