Desktop Support Engineer

Sensitivity Label: General

Job Description: Desktop Support Engineer

Position: Desktop Support Engineer

Experience: 1-5 Years

Location: Mumbai - BKC

Role Overview

We are looking for a Desktop Support Engineer to provide technical support and

maintenance for end-user computing devices, applications, and IT infrastructure. The

candidate will troubleshoot hardware, software, operating system, and network-related

issues while ensuring high customer satisfaction and adherence to IT service

management processes.

Key Responsibilities

• Provide Level 1/Level 2 desktop support for laptops, desktops, printers, and

peripheral devices.

• Install, configure, and troubleshoot Windows operating systems and business

applications.

• Resolve hardware, software, email, and network connectivity issues.
• Manage user accounts, password resets, and access provisioning through Active

Directory.

• Configure and support Microsoft Office 365 applications including Outlook,

Teams, OneDrive, and SharePoint.

• Perform OS installations, upgrades, and patch management.
• Support VPN, Wi-Fi, LAN, and basic network troubleshooting.
• Maintain IT asset inventory and hardware lifecycle management.
• Create and update technical documentation, knowledge base articles, and

support procedures.

• Coordinate with vendors and internal teams for issue resolution.
• Adhere to SLA targets and ITIL-based incident, problem, and change

management processes.

Required Skills

• Windows 10/11 Administration
• Microsoft Office 365 Support
• Active Directory & Group Policy

Sensitivity Label: General

• Hardware Troubleshooting (Laptops, Desktops, Printers)
• Network Basics (TCP/IP, DNS, DHCP)
• VPN and Remote Support Tools
• SCCM / Intune (preferred)
• ServiceNow or ITSM Tools
• Excellent troubleshooting and customer service skills

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Certifications such as CompTIA A+, Microsoft Certified, ITIL Foundation are

preferred.

• Experience supporting enterprise users in a corporate environment.

Key Competencies

• Incident Management
• Problem Solving
• Customer Focus
• Communication Skills
• Team Collaboration
• Attention to Detail