Desktop Support Engineer L1 And L2

Role & responsibilities

• Provide Level 2 technical support for desktop, laptop, and end-user IT issues.
• Troubleshoot Windows 10/11 and Windows Server 2019/2022-related issues.
• Manage Active Directory (AD), including user account creation, password resets, account unlocks, and group membership.
• Troubleshoot Group Policy Objects (GPO) and execute commands such as gpupdate /force.
• Diagnose BSOD, system performance, OS crashes, application errors, and driver issues.
• Troubleshoot DNS, DHCP, TCP/IP, VPN, LAN, Wi-Fi, and IP configuration issues.
• Provide support for physical servers, application clusters, and basic server connectivity issues.
• Perform Windows patching, software installation, upgrades, and security updates.
• Troubleshoot printer, peripheral, hardware, and connectivity issues.
• Provide basic VMware virtualization support and coordinate with server teams for escalations.
• Handle incident and service requests through ITSM tools such as ServiceNow or similar platforms.
• Maintain SLA compliance, update tickets, and document troubleshooting steps.
• Coordinate with L3, network, and server teams for complex technical issues.

Preferred candidate profile

• Min 2yrs exp
• Immediate Joiner
• Graduate
• Male candidate
• Any Graduate