Desktop Support Engineer L2 AE

Join our global IT team as a Desktop Support Engineer and become the go-to tech expert in one of our international offices! Were looking for problem-solvers who can deliver world-class on-site support and keep our teams running smoothly across the globe. If youre ready to take your IT career international apply today positions are filling fast!

Key Responsibilities:

• Be the frontline IT hero providing on-site technical support for hardware software and network issues
  
• Deploy and troubleshoot Windows OS macOS Microsoft 365 and enterprise applications
  
• Manage Active Directory user accounts and access controls
  
• Support mobile devices printers and conference room AV systems
  
• Document solutions and contribute to our global knowledge base
  

Requirements

• 2 years hands-on experience in desktop support or IT helpdesk
• Fluent in Arabic and English (written and spoken) mandatory.
• Strong knowledge of Windows 10/11 Microsoft 365 and basic networking
  
• Experience with ticketing systems and remote support tools
  
• Excellent troubleshooting and customer service skills
  
• Certifications (A Microsoft ITIL) are a plus
  

Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Experience: years
Vacancy: 1