Desktop Support Engineer L2
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Summary
L2 Desktop Support Engineer in Gurugram providing remote and deskside end-user IT support: troubleshooting hardware, software, and peripheral issues, imaging and deploying Windows/macOS/Linux workstations, managing Active Directory/Microsoft 365 accounts, and tracking tickets in helpdesk tools like ServiceNow or JIRA.
A Desktop Support Engineer manages, troubleshoots, and maintains an organization's computer hardware, software operating systems, and end-user network connectivity.
- Technical Troubleshooting: Diagnose and resolve hardware, software, and peripheral issues via remote tools or on-site deskside support.
- System Deployment: Install, configure, and image operating systems (Windows, macOS, Linux) and deploy workstations for new hires.
- Access & Directory Management: Manage user accounts, password resets, and security permissions using Active Directory or Microsoft 365.
- Ticketing & Documentation: Track incidents through helpdesk systems (e.g., ServiceNow, JIRA) and log technical solutions for future reference
Technical Knowledge: Proficiency in Windows/Mac environments, TCP/IP, DNS, DHCP, and hardware assembly/repair.
Soft Skills: Strong customer service orientation, clear communication, and logical problem-solving.
Graduate