Desktop Support Engineer (L2)
Posted Updated
- 2 to 5 years in End-User Computing (EUC), Desktop Support, or VIP/Executive IT Support.
- Manage hardware and software troubleshooting and maintenance for Windows and macOS workstations, laptops, and mobile devices.
- Diagnose and resolve operating system, network connectivity (Wi-Fi, VPN, LAN), and application-level issues.
- Have strong communication and customer service skills.
- Experience supporting VIP users such as traders
- Familiarity with trading applications such as Bloomberg, WEBICE, or similar platforms is a plus.
- Coverage for first and second level onsite support to safeguard business continuity.