desktop support engineer (L3)
Posted Updated
Description
Key Responsibilities
- Provide advanced L3 support for desktop, hardware, software, and network-related issues.
- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, VLAN, IP addressing and connectivity issues.
- Strong hands-on knowledge of LAN passive networking, including UTP/Fiber, patch panels, patch cords, racks, face plates, and structured cabling.
- Troubleshoot network switches, ports, connectivity, and endpoint issues.
- Perform RCA and provide permanent solutions for recurring incidents.
- Handle critical incidents within SLA and coordinate with network/server/vendor teams.
- Support and guide L1/L2 engineers on complex issues.
- Maintain technical documentation and incident records.