Desktop Support Engineer (Loyang) (Fresh ITE & Diploma)

Company Overview

Telistar is a One-Stop End-to-End Service Solutions Provider specializing in tailored solutions that enhance profitability, productivity, efficiency, and control for service-centric organizations. We adapt to client needs with over 50 years of combined industry experience.

Job Summary

You will install, configure, and troubleshoot operating systems, applications, peripherals, and mobile devices to ensure smooth desktop operations and support. You will also manage IT equipment procurement, asset updates, and coordinate delivery and installation of PCs and printers.

Responsibilities

• Install and configure operating systems and in-house applications to meet user requirements
• Set up and configure accessories, peripherals, and mobile devices for end users
• Troubleshoot and resolve desktop incidents to minimize downtime and maintain productivity
• Diagnose and repair printer issues at users’ desktops to ensure continuous printing capability
• Perform OS and antivirus patching on workstations that cannot be updated via server push-downs
• Provide technical information and knowledge support to users and team members to enhance IT service delivery
• Procure IT desktop and laptop equipment and maintain accurate asset records for inventory control
• Coordinate delivery, relocation, and installation of PCs and printers across multiple locations

Preferred competencies and qualifications

• NITEC or Higher NITEC in Information Technology or equivalent
• Knowledge of MS Office tools installation, troubleshooting, and printer support
• Basic understanding of Active Directory and SCCM
• Experience supporting diverse technologies and IT services in the field
• Strong troubleshooting skills on Windows operating systems
• Excellent customer service and interpersonal skills

Other Information

• Working hours: 8am to 6pm, Monday to Friday
• Fresh ITE grads are strongly encouraged to apply!