Desktop Support Engineer

Required Skills

• Bachelors degree or diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 3 years of experience in desktop support or IT infrastructure support roles.
• Proven experience in installing, configuring, and troubleshooting Windows operating systems.
• Strong knowledge of desktop imaging tools and deployment processes.
• Experience working with thin client environments and Virtual Desktop Infrastructure (VDI).
• Familiarity with Active Directory administration at L1 level.
• Proficiency in hardware diagnostics and replacement of desktops, laptops, and peripherals.
• Knowledge of basic networking concepts, including IP, DNS, and DHCP.
• Ability to work in a shift-based environment and provide on-call support when required.

Key Responsibilities

• Provide desktop support for end-user systems, including installation, configuration, and troubleshooting of hardware, software, and operating systems.
• Perform imaging and deployment of Windows desktops, laptops, MacBooks, and thin clients.
• Manage user accounts, security groups, and permissions in Active Directory as an L1 administrator.
• Handle employee onboarding and offboarding activities.
• Provide on-floor support to ensure the timely resolution of end-user issues.
• Configure, monitor, and troubleshoot network connectivity on end-user devices.
• Support shift-based schedules and on-call rotations to ensure seamless IT service availability.
• Maintain documentation of incidents, resolutions, and Standard Operating Procedures (SOPs).
• Collaborate with other IT teams and vendors to resolve complex technical issues.
• Ensure compliance with IT policies and adherence to company operational standards.
• Perform daily IT tasks, support operations, and audit checklist activities.
• Handle any other responsibilities that fall within the scope of IT support.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or notifications@nlbservices.com.