Desktop Support Engineer | On-site, Mon-Fri, 8-5 | Rotating On-Call
Summary
Desktop Support Engineer at Sun Life Health provides remote and on-location technical support to end users and junior technicians, owning and following up on tickets while troubleshooting hardware, software, operating system, application, and network issues. On-site in Casa Grande, AZ, Mon-Fri 8-5, with rotating on-call and travel required.
STATEMENT OF PURPOSE:
Desktop Support Engineer is to provide remote, and on location technical support assistance to end users and junior technicians. Desktop Support Engineer receives and follows up on all open / unresolved tickets, responds, and troubleshoots clients problems and concerns. Desktop Support Engineer must be able to use their professional knowledge to resolve problems involving hardware and software issues, they must be able to use practical knowledge of operating system, application programs, and network topology. Reports to Desktop Support Engineer Manager and as needed, Information Systems Director. Travel required.