Desktop Support Engineer
Posted Updated
Summary
Desktop Support Engineer providing day-to-day end-user IT support across offices in Mumbai, Hyderabad, and Ahmedabad: troubleshooting hardware, software, and network issues, installing and configuring operating systems and applications, setting up new workstations, managing assets, patches, and backups, and logging work in a ticketing system with after-hours on-call rotation.
Role & responsibilities
- Troubleshoot and resolve hardware, software, and network-related issues.
- Provide technical support via phone, email, remote tools, and in-person.
- Install, configure, and maintain operating systems and applications
Set up and configure new employee workstations (hardware + software).
- Manage desktop/laptop inventory and asset tracking.
- Perform system updates, patches, and software upgrades.
- Support peripheral devices (printers, scanners, mobile devices).
- Ensure data backups and recovery procedures are performed.
- Document issues and solutions in ticketing systems.
- Collaborate with IT teams on complex technical problems.
- Train users on system features and best practices.
- Assist with video conferencing setup and hardware refreshes.
- Provide after-hours support as part of on-call rotation.
Preferred candidate profile
'A Desktop Support Engineer ensures reliable, secure, and efficient operation of end-user computing environments through troubleshooting, system maintenance, and user support.