Desktop Support Engineer

Salary: $2,500 – $3,200 per month

About the role

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Key responsibilities

• Perform Desktop Support services to users, including receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Update Incident records

• Create and update work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirements

• Min. ITE/Diploma graduate with 1 year experience in desktop support

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool

• Demonstrate knowledge in the support of workstations, and related components

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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