Desktop Support Engineer
Posted Updated
Description
Job Description:
We are seeking a skilled Desktop Support / Field Services Technician to provide onsite IT support for end users. The ideal candidate will have hands-on experience in desktop and deskside support, printer troubleshooting, asset management, and system reimaging.
Key Responsibilities:
- Provide desktop and deskside support for hardware, software, and network-related issues.
- Deliver field service support for onsite IT incidents and service requests.
- Install, configure, troubleshoot, and maintain desktops, laptops, and peripheral devices.
- Support and troubleshoot printers and related hardware.
- Manage IT assets, including inventory tracking, deployment, and recovery.
- Perform system imaging, reimaging, and device provisioning activities.
- Ensure timely resolution of tickets while maintaining high customer satisfaction.
- Document support activities and adhere to IT service management processes.
Required Skills:
- Desktop Support
- Field Services
- Deskside Support
- Printer Support
- IT Asset Management
- System Imaging/Reimaging
Experience: 2–5+ years of relevant IT support experience.