Desktop Support Engineer

Preparation of Temporary Laptops

• Re-image the temporary laptops to be used during this project

• Reach out to the end-users to explain the process

• Confirm with the end-users that all their data is saved in OneDrive

• Deliver and configure the temporary laptops for the end-users and allow for data synchronization.

• Collect the end-users’ laptops to start the re-imaging process

Re-imaging Process

• Apply the approved Golden Image.

• Use the approved naming convention.

• Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards.

• Ensure newly imaged devices are successfully reporting to In-tune

• Ensure newly imaged devices are compliant as per Intune configured security policies.

• Liaise with the relevant patching team to ensure newly imaged devices are having the latest OS and third-party application patches.

• Ensure newly imaged devices have endpoint central agent and can be successfully managed by endpoint central.

• Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct active directory OUs.

• Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process.

• Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process.

• Update the asset management module with the new records.

• Update the asset tags on the re-imaged laptops.

Data Backup & Restoration

• Check and ensure local data backup before re-imaging for all endpoints.

• Liaise with the end-users to ensure their data is saved in OneDrive.

• Restoring end users’ data and verifying accessibility post imaging.

Post Re-Imaging Activities

• Follow up with end-users to confirm successful functionality.

• Address any post-reimaging technical issues in coordination with the Operation team.

• Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis.

• Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis.

• Liaise with the relevant team to share the endpoint central report of the newly imaged devices on a weekly basis.

• Liaise with the relevant team to share the patching reports on a weekly basis.

• Weekly progress report detailing the completion status and any challenges encountered.