Desktop Support Engineer (Ref 24115D)

Responsibilities:

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.
• Duty Engineers on standby are to answer all incoming calls within 10 rings. In the event of a dropped / missed call, the duty engineer is o return call within 15 mins of the dropped or missed call.
• Installation, re-installation, troubleshooting and reconfiguration of Bank’s standard processor based desktops, notebooks, printers, iPads, scanners hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications and MobileIron that are found in the Desktop PCs and Notebook PCs.
• Installation of Customer access and in-house applications. Facilitate assistance in Software Distribution services for Customer’s users.
• Perform data removal from hard disk by following Customer’s Hard disk disposal procedures (eg. scrubbing, degaussing, and documentation of disposal list).
• Manage (liaison for queries, escalation, problem determination and resolution, and MAC – move, add and change) 3rd party vendors.
• Provides support for queries, escalation, problem determination, resolution, and MAC – move, add and change.
• Provide MAC (move, add and changes) for IT infrastructure services.
• Provide desktop software support (to configure / troubleshoot Microsoft Office suite / inhouse application)
• Provide desktop support for BCP and BCP exercises.
• Printer Maintenance (Comprehensive includes Maintenance Kit)

Requirements:

• Degree in Computer Science with 4 years of experience in administration and support of Desktop support.
• Possess good communication skills.
• Familiar with the End-users computing environment and desktop support workflow.
• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

Shortlisted candidates will be offered a 1 Year agency contract role.

License No : 12C6060