Desktop Support Engineer (Ref 26252)

Responsibilities

• Provide 1st-level and, where applicable, 2nd-level onsite and remote support for Global Markets infrastructure services.

• Support market data services and systems, including Refinitiv, Bloomberg, Markit, and other market data providers or systems.

• Support transaction services and systems, including Refinitiv, Bloomberg, EBS, and other electronic trading platforms.

• Assist with market data feed and transaction systems service administration.

• Coordinate with GO&T and other backend teams for IT service-related incidents, requests, escalations, and follow-ups.

• Support voice communication services, including IPC, Avaya, Cisco, and related trading floor voice technologies.

• Handle administrative support activities such as E-Trading platform records, counterparty and compliance requests, and new hire and leaver processing.

• Support video conferencing systems, including room setup, standby support for major meetings, first-level troubleshooting, and coordination with backend teams for upgrades or complex issues.

• Provide onsite support for desktop hardware and applications, email systems, printers, corporate mobile devices, IPC, and other related IT issues.

• Perform installation, uninstallation, configuration, technical support, troubleshooting, and issue resolution for end-user devices and applications.

• Maintain accurate inventory records for software, hardware, and mobile devices.

• Execute hardware moves, additions, changes, refreshes, and related trade floor setup activities.

• Conduct preventive and corrective maintenance as scheduled under the Preventive Maintenance Program, including minor installations, repairs, and replacements.

• Maintain accurate preventive maintenance records and ensure all work complies with established processes and standards.

• Escalate issues to the next level of support when necessary and follow up until closure.

• Participate in after-hours phone standby duty when rostered.

• Conduct morning floor walks to inspect the server room and video conferencing rooms.

Requirements

• Bachelor/ Diploma in information Technology with at least 2.5 years of experience in administration and support of Desktop support.

• Good communication skills.

• Experience with End-users computing environment and desktop support workflow.

• Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)

• Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS

• Offsite Standby support for emergency incidents / cases after office hours on a weekly rotational basis amongst the team personnel.

Licence no : 12C6060