Desktop Support Engineer
About Us
SarvaGram is a Series D fintech company headquartered in Pune, on a mission to make financial
services accessible and impactful for rural and semi-urban households across India. Through its
platforms spanning Lending, Farm Mechanisation, and Insurance, SarvaGram serves underserved
communities through a branch-led model across 5 states and ~170 branches.
As SarvaGram scales its technology and digital capabilities, the IT function plays a critical role in
ensuring reliable, secure, and efficient operations for a growing workforce of field officers, branch staff,
and corporate teams
About the role
We are looking for a skilled and proactive Desktop Support Engineer to join our IT System Admin
team. You will serve as the primary escalation point for complex IT issues, providing advanced
technical support across hardware, software, and network domains. You will work closely with the IT
Admin Lead to ensure the reliability, security, and efficiency of SarvaGram’s IT infrastructure and
end-user environment.
Key responsibilities
End-User & Device Support
- Provide second-level technical support for desktops, laptops, and peripherals across the
organisation
- Handle escalations from Level 1 support, ensuring timely and effective resolution
- Troubleshoot complex hardware, software, and network issues with minimal disruption to
business operations
Identity & Access Management
- Manage Active Directory including user accounts, group policies, and access controls
- Administer access provisioning and de-provisioning in line with IT security policies
Infrastructure & Systems
- Install, configure, and maintain operating systems and enterprise applications
- Support VPN, remote access tools, and endpoint security solutions
- Assist in system upgrades, patch management, and deployments
Vendor & Asset Management
- Coordinate with vendors for hardware procurement, replacement, and repairs
- Maintain an up-to-date inventory of IT assets and manage the asset lifecycle
Documentation & Process
- Maintain technical documentation, SOPs, and the internal knowledge base
- Log and manage issues through the ticketing system, ensuring accurate records and SLA
adherence
Requirements
Technical Skills
- Strong working knowledge of Windows operating systems
- Hands-on experience with Active Directory and Group Policy management
- Good understanding of networking fundamentals — DNS, DHCP, TCP/IP
- Experience with IT ticketing tools and remote support applications
- Ability to troubleshoot independently and resolve complex technical issues
Soft Skill
- Strong analytical and problem-solving approach
- Good communication and user-handling skills — patient, clear, and solution-oriented
- Ability to prioritise effectively in a dynamic, fast-paced environment
Education & Certifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Certifications such as CompTIA A+, Network+, or relevant Microsoft certifications are preferred
Benefits
SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data-driven platform that combines cutting-edge technology with a human touch to unlock financial possibilities for underserved households.
This is your chance to be at the forefront of innovation. Join us and:
- Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India.
- Embrace a high-growth, high-impact environment: This is a non-linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale.
- Tackle real-world challenges: Apply your skills to solve critical problems and directly empower rural communities.
- Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs