Desktop Support Engineer / Senior Engineer
Posted Updated
Summary
Provides day-to-day desktop support to end users in Chennai, troubleshooting hardware and software issues, configuring LAN/WAN/VPN and Outlook, and performing root cause analysis. Core tech includes Windows, Linux, macOS, PC components, and networking/security practices.
Roles and Responsibilities
- Provide desktop support to end-users, troubleshooting hardware and software issues.
- Configure LAN, WAN, VPN and Outlook configurations for seamless connectivity.
- Perform root cause analysis (RCA) to resolve complex technical problems.
- Collaborate with team members to ensure timely resolution of customer queries.
- Maintain accurate records of all incidents and actions taken during support calls.
Desired Candidate Profile
- 2-5 years of experience in desktop support or related field.
- Strong knowledge of Microsoft operating systems, CCNA certification preferred.
- Proficiency in Linux operating systems, Mac OS, PC components, cyber security best practices.
- Excellent communication skills with ability to work independently as well as part of a team.