Desktop Support Engineer
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Summary
A first-line desktop support engineer at VIQU IT providing hands-on support to end users in Birmingham, UK — handling incoming support calls and troubleshooting within a Microsoft environment using Windows 10, Office 365/Microsoft 365, SharePoint, Active Directory, and Azure.
Salary: £? - ? per year
Requirements:- Solid previous experience in IT Support within a Microsoft environment
- Desktop / 1st Line / Service Desk Support experience in a Windows / Microsoft environment
- Experience with SharePoint
- Experience with Windows 10
- Experience with Office 365 / Microsoft 365
- Experience with Active Directory
- Experience with Azure
- Excellent customer service and communication skills
- Provide hands-on Desktop Support to end users
- Handle incoming support calls and resolve user issues
- Provide face-to-face walk-up IT support
- Manage, triage, and update support tickets
- Troubleshoot and resolve hardware, software, and access issues
- Support AV, including meeting room set-ups and technical issues
- Escalate more complex incidents to relevant teams where necessary
- Active Directory
- Azure
- Hardware
- Support
- Microsoft 365
- Office 365
- SharePoint
- Windows
- Cloud
More:
We are seeking a Desktop Support Engineer to provide additional BAU support to our onsite IT team in Stevenage. This is a contract role, with onsite work required five days per week. The role is focused on delivering excellent customer service across face-to-face and remote interactions while supporting end users with hardware, software, access, and AV issues.
last updated 36 week of 2026