Desktop Support Engineer - Western Cape

Contract position

Minimum requirements:

Bachelors degree in computer science, Information Technology or related field required
5 years Desktop Support experience
Own, reliable vehicle
Good communicator as there are several stakeholders to engage with (onsite store, Team Leader, IT vendor, WFS IT team)
Excellent troubleshooting skills
Experience with advanced IT concepts such as Cisco networking, WAN/LAN architecture, server architecture, data center infrastructure and security
Must possess the ability to learn new technologies quickly and work independently

Responsibilities:

Perform asset audit and stock count
Diagnose computer issues related to printing of store and credit cards
Troubleshoot issues related to signature pads
Guidance or instructions will be provided by the IT team therefore specific knowledge of the card printer and signature pads not required
Provides software support and troubleshooting on both Microsoft Windows and Apple Mac operating systems for a wide variety of applications, hardware, and software
Conducts detailed and effective technical analysis in order to resolve issues related to support and maintenance

See also