Desktop Support I

The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization.

Key Responsibilities:

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
• Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
• Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
• Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
• Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
• Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
• Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
• Participate in the setup and support of audio-visual equipment for meetings and presentations.
• Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.