Desktop Support II (42647)

Daytime Hours | Diverse Technology | Community Banking

Security Financial Bank (SFB) is seeking a Desktop Support II professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy solving complex IT problems, helping others succeed, and contributing to reliable technology solutions that people depend on every day, we'd love to meet you.

This role is ideal for someone who enjoys variety in their work, takes pride in delivering outstanding customer support, and wants to grow their technical expertise while making a meaningful impact within a stable, community-focused organization.

Why Join Us:

At SFB, technology is more than computers and networks—it enables our employees to serve customers with confidence every day. As a member of our Information Systems team, you'll enjoy:

• A collaborative, close-knit IT team that values communication and shared knowledge
• A supportive, inclusive culture that recognizes your contributions
• Stability and the opportunity to deepen your technical expertise
• Meaningful work supporting community banking operations
• Comprehensive benefits package
• Paid volunteer time off
• Professional development opportunities
• And more!

Position Summary:

As a Desktop Support II, you'll provide hardware, software, and systems support throughout Security Financial Bank. You'll troubleshoot technical issues, maintain workstation and network equipment, assist with business continuity initiatives, and work closely with employees and third-party vendors to ensure our technology remains secure, reliable, and efficient.

Success in this role comes from combining strong technical knowledge with excellent communication, sound judgment, and a genuine desire to help others. You'll enjoy this position if you like solving new challenges every day while building trusted relationships across the organization.

Your responsibilities will include:

• Configure, deploy, maintain, and repair computers, monitors, printers, scanners, and other peripherals
• Troubleshoot advanced hardware, software, networking, and system-related issues
• Resolve help desk requests while meeting established service level expectations
• Test application functionality, connectivity, and system performance
• Document issues, resolutions, and system changes within the ticketing system
• Partner with third-party vendors to resolve technical issues
• Support Microsoft Windows, Microsoft 365, server environments, mobile devices, Cisco wireless infrastructure, and VoIP systems
• Assist with Business Continuity and Disaster Recovery planning, documentation, testing, and employee training
• Participate in an on-call rotation and occasional after-hours maintenance
• Safeguard bank technology assets while adhering to banking security policies and regulatory requirements