Desktop Support

Key Responsibilities: Deskside and remote technical support for company users. Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs). Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals. Install, image, configure, deploy, and maintain Windows workstations while installing approv…