Desktop Support Manager
Posted Updated 1
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Summary
Leads the IT help desk at a financial services firm near Grand Central, Manhattan — acting as escalation point for desktop, laptop, mobile, application, and network issues while managing the support team's schedules, performance, training, and ticketing/incident-resolution operations.
Job Description Our client, a financial services firm in New York, is hiring a Desktop Support Manager to lead its IT help desk and day-to-day end-user support. \n \n Responsibilities \n \n Act as the escalation point for difficult technical issues covering hardware (desktops, laptops, mobile), applications and network connectivity. \n Lead the help desk team, owning schedules, performance management, training and mentoring. \n Oversee ticketing and keep incident response and resolution within …