Desktop Support Specialist

Vista Global Solutions, LLC (VGS) is a government contracting and consulting firm supporting several federal agencies and military installations across the U.S. VGS is seeking a Desktop Support Specialist to provide tiered IT support operations at Fort Sam Houston in San Antonio, TX.
This position provides desktop support for user-level IT resources, including desktops, laptops, printers, and scanners, and supports the planning, installation, configuration, maintenance, troubleshooting, and optimization of PC-based infrastructure. The role operates within a tiered support environment, resolving and documenting customer tickets or escalating them to Server Administration, Network Administration, Cyber, DHA, or other higher-level support as needed.
What You’ll Do:

Provide Tier I, II, and III Help Desk support, including ticketing, system and operational troubleshooting, both onsite and remotely.
Set up, maintain, troubleshoot, and repair PCs, peripherals, printers, scanners, and standard software packages.
Map network drives, install peripherals and print drivers, modify software settings, and perform other desktop-level IT support.
Install COTS/GOTS software, including MS Server 2016, Windows 11, Microsoft Office, VT emulation software, MHS GENESIS/Composite Health Care System, and other MTF-specific software.
Utilize the DHA Global Service Center and ServiceNow platforms to log, prioritize, monitor, document, resolve, and close support tickets.
Fully document troubleshooting methods, root cause analysis, and resolutions and assist in developing SOPs for recurring technical issues.
Provide remote and touch-labor End User Device (EUD) support and incident resolution.
Support Incident, Problem, and Request Management processes using the ITIL service framework and best-business practices.
Develop and maintain a knowledgebase to ensure consistent and accurate Help Desk support.
Perform stress and performance testing on computer hardware, including circuit boards and processors.
Utilize specialty tools such as Olympus for printer and device management.
Support inventory control procedures, including tracking equipment acceptance and return through temporary hand receipts.
Participate in weekly technical meetings to share and develop resolutions for technical issues.
Provide strong customer service and perform other duties as assigned within the position’s skillset.

What You Bring:
Required:

CompTIA A+ certification.
CompTIA Security+ certification.
U.S. citizenship.
Ability to pass a government background investigation (T3 for suitability).
Ability to provide documentation supporting required basic immunization/vaccination status, if required by Carl R. Darnall Army Medical Center.

Preferred:

Microsoft Desktop certification (MCSA Win11, MCTS, or MCDST) preferred over A+, but not required.

Position Requirements:

Ability to lift up to 40 pounds.
May be required to work outside the traditional work schedule or off-shift for on-call/emergency situations. Compensatory time will be scheduled to maintain approximately a 40-hour work week.

What We Offer:
Vista Global Solutions, LLC (VGS) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.